Front Office Associate

Title:                                                    Front Office Associate

FLSA Classification:                         Hourly Non-Exempt

Department:                                       Front Office

Reports to:                                        On-Site Program Enrollment Supervisor

Overall responsibility:
The Front Office Associate is responsible for the daily operations of reception, and answering all incoming calls for the Option Institute and the Autism Treatment Center of America. The Front Office Associate is a detail-oriented team player who can manage a busy phone system and greet incoming visitors with ease. The Front Office Associate must be personable, reliable, confident and computer literate with excellent organizational and multi-tasking skills.  The Front Office Associate must also be skilled and resourceful in researching answers to questions from callers.  This person must learn about both our autism and adult programs in order to serve as a knowledgeable first point of contact for callers.

Key areas of responsibilities:

  • Answer phones
  • Transfer calls
  • Forwarding messages
  • Data entry
  • Mail distribution
  • Log and track Option Institute vehicle reservations and usage.
  • Updating phone lists
  • Manage lending library
  • Book and CD sales and inventory
  • Communicating requests to Guest Services and the Property Team
  • Work on miscellaneous tasks and projects assigned when calls are at low volume
  • Program evaluation outcome metrics
  • On-site Registration Assistance
  • Perform other duties as needed


  • High School diploma or equivalent
  • Strong organizational skills
  • Ability to juggle several projects at one time
  • Strong Computer Skills with an emphasis on Excel and databases
  • Excellent phone skills
  • Attention to detail
  • A Clear communicator who possess strong interpersonal skills
  • Must be outgoing and customer friendly
  • Desire to be a team player and to help others
  • Customer support background or administrative assistance background preferred

EOE. To apply please email cover letter and resume to

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